Ever wonder when you walk into a business - a restaurant, an office, a store, a bank - why there is an atmosphere? Not just the cleanliness or the smell in the air but a palpable feeling amongst the staff?
It's the attitude.
You need to understand that the underlying tone is any business, any community, any household, is really the reflection of the attitude of the leader.
If you have a leader who throws change at you at the checkout register, doesn't say thank-you, treats customers poorly, you will see the same from the employees in that location - if the leader can do it so will the staff.
What to do? Always be aware of your attitude towards your team, your clients, those around you. It will come back to you in attitude from your team, your clients and those around you. Attitude reflects leadership - always!
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