Wednesday, July 27, 2011
The Sound of Leadership
Does your leader have a tone?
Is there a voice that your mom or dad used to use that would stop you in your tracks?
That's the one I am talking about.
The voice that is condescending, belittling or simply full of annoyance.
How do you handle the leader with this voice?
Well, people are simply blessed with the voices they have been given. They are influenced by their environment - where they grew up, the language and tone used in their homes, their experiences with others....what works or doesn't. So it is not really the voice, but more of the TONE and inflection.
Approaching the person with the 'voice' is not as easy as it seems. Although, the approach is a simple one - 'hey, this is how you said what you said', or 'you said this, this is how I heard it, is that really what you meant?' Let them know ...it's not easy from either end of the conversation but it will set ground rules for how you like to get your communication and you may be pointing out something that needs to be worked on by that individual...and they never knew it because of the fear they have mongered due to their tone.
Here is an exercise....listen to your tone. I have had mine pointed out to me before and while it is not fun, it is a new awareness that I now have that makes how I communicate different now than in the past.
Once you pay attention to your tone, you will automatically change the tone of the other person.